Terms of service

General Terms and Conditions (GTC) for sueskind.ch

1. Order

Orders are placed via the online store sueskind.ch. Every order is binding, including prepayment orders. By placing an order, the customer concludes a valid purchase contract with süskind GmbH and undertakes to pay and accept the goods. The customer confirms knowledge and acceptance of the General Terms and Conditions by clicking on the corresponding field during the ordering process.

2. Prices

All prices are stated in Swiss francs (CHF) and include VAT.

3. Delivery

Most items are in stock and usually delivered within 2-4 working days. Deliveries are made within Switzerland, Germany and the Principality of Liechtenstein. If the item is not available, the online store will inform the customer by email. The provider reserves the right to make partial deliveries and will cover the additional shipping costs. Product descriptions may differ from the products shown on the website. Exchanges or claims for damages due to illustration and text errors are excluded. Prices are subject to change and confirmation of the order does not automatically mean delivery availability. Customer service will inform you about delivery bottlenecks within 5 working days.

4. Collection in store:

The goods you purchased online are also available for direct collection from our Zurich store.

5. Return policy online shop:

At süskind.ch we grant you the right to return within 7 days of receiving your items. In order to meet hygienic and safety standards, we can only take back unopened and undamaged products. Please note that products purchased at reduced prices in the sale cannot be returned.

6. Shipping

Deliveries are made to Switzerland, Germany and Liechtenstein. Shipping is free for goods worth more than CHF 60.00, below which the shipping costs are CHF 8.50. Shipping options with an additional charge are possible. Delivery time is 2-4 days. There will be no shipping activity on Monday.

01.01.2024